Direct publisher support

Do not hide serious publishers behind automation.

Automation is useful, but trust is built through reachable support, clear escalation and honest communication about payments, disputes, quality scores and approvals.

Email support

For documentation, approval, payout and quality review issues.

In-app support

For dashboard-related tickets, notices and account updates.

Priority callbacks

For Gold, Platinum and Founding Publisher escalation cases.

Support categories

Website approval

Payment and withdrawal

Traffic quality review

Fraud or invalid-click dispute

Ad placement setup

Publisher tier review

Communication standard

Publisher announcements should cover payment schedules, policy changes, known issues, fraud rule updates, new features, implemented feedback and platform roadmap movement. Silence creates distrust faster than slow growth.

View public roadmap